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Privacy Policy

The Company is committed to protecting the confidentiality of Personal information. In order to bring to Your attention the privacy practices implemented in connection with its Site, the Company has developed this privacy policy, which summarizes: (i) the types of Personal information collected and the situations that may lead to its collection; (ii) the ways in which it is used and protected; (iii) the situations in which it may be shared; and (iv) how it is stored and destroyed. This policy also describes Your rights, as well as the security measures in place and the procedure applicable in the event of a breach of confidentiality.

  1. Definitions and interpretation
  2. Collection and use of Personal information
  3. Sharing of collected Personal information
  4. Security measures in place
  5. Retention of Personal information
  6. Third-party websites
  7. Rights and communication with the Company
  8. Other

This privacy policy should be reviewed carefully as it governs the use of the Site.

The Company wishes to emphasize that You are not required to provide Personal information to access and use the Site unless You choose to contact the Company and provide information or use certain features offered on the Sites; Personal information may, however, be processed as described below.

1. DEFINITION AND INTERPRETATION

Capitalized terms used in this policy have the following meanings:

  • Authorized subcontractor refers to any person who assists the Company in the development or provision of the Site and who requires access to certain data (including Personal information) in order to do so.
  • Company means Fruit d’Or inc.
  • Cookies are small text files that are placed on the hard drive of devices, if applicable, when a person accesses the Site, which may either be temporary or disappear when these devices are closed, or be permanent and remain even after these devices are closed.
  • Other forms of technology means any other form of software/system that enables the prolonged storage of data.
  • Personal information means information concerning a natural person that allows, directly or indirectly, that person to be identified, unless otherwise provided by law.
  • Site means the Company’s website available at https://fruitdor.ca/en/ or any other URL, as may be applicable from time to time.
  • User or You refers to any person accessing or using the Site.

Unless the context otherwise requires, grammatical variations of any terms defined herein have similar meanings, and singular includes plural, and masculine includes feminine, and vice versa.

2. COLLECTION AND USE OF PERSONAL INFORMATION

Personal information collected or provided in connection with the Site is obtained, used, disclosed, stored, destroyed and otherwise processed as set out in this policy. The Company may also process such information in accordance with applicable laws and regulations, including the Act respecting the protection of personal information in the private sector, in order to fulfill its responsibilities.

2.1 Information obtained directly from Users

No collection of Personal information is required to allow You to access and use the Site. You may, however, choose to provide Personal information to the Company. In accordance with the law, the Company considers that if You provide information to the Company, You have consented to its collection for the purposes for which it was provided (or as otherwise required or permitted by law). The following information can be provided:

  • Comments, questions and requests for information: You may choose to provide certain Personal information (e.g., names and email, and opinions/observations) if You contact the Company to obtain information or to make comments or requests. The Company will use this Personal information to respond to Your communication.
  • Requests for samples or experts consultations: If You wish to obtain a product sample or consult an expert, then certain Personal information (e.g., names and email, and the request formulated) will be provided. The Company will use this information to fulfill Your request.
  • Content: No personal information is required to access the Site. However, Cookies may collect certain information as described in section 2.2 below.
  • Employment: If You wish to submit Your application, then the Company will collect and process Your contact details and any other information You have submitted (e.g., Your qualifications and documents submitted, including a C.V.) in order to analyze the file and contact You.
2.2 Information obtained from third parties or through technology

Certain types of Personal information may be obtained from third parties or through technology in the following situations:

  • Cookies and Other forms of technology: When You access or use the Site, certain information (e.g., clicks/interactions) may be collected using the following Cookies:

    • Process/utility Cookies These Cookies enable the Site to function properly, Web pages to maintain their integrity and Users to interact with Site functionalities.
    • Personalization Cookies These Cookies are used to personalize and enhance Your experience by presenting customized features or content.
    • Analysis Cookies These Cookies collect data (such as date, time, frequency of use, pages viewed, features used and questions submitted in the search bar) to enable the Company to see how You interact with the Site. The statistics generated are used to improve the Site and design features to enhance Your experience (e.g., more information on a subject).

    Other forms of technology can be used for the same reasons. Cookies and Other forms of technology that are not required (e.g., analysis Cookies) can be blocked without impacting the Site. However, blocking required Cookies and Other forms of technologies (e.g., process/utility Cookies) may affect the Site. If You encounter any problems, You can contact the Company.

    The Company uses Google Analytics, a service offered by Google Inc. (Google), to analyze traffic on the Site and optimize Users’ online experience. Google Analytics uses Cookies to collect anonymous data about how Users interact with the Site, such as pages visited, length of visits and traffic sources, including IP addresses. This data may be shared with other Google services and used by Google to contextualize and personalize ads on its own advertising network.

    You can object to Your activity on the Site being made available to Google Analytics by installing the Google Analytics opt-out browser add-on. However, if You deactivate Google Analytics, You may not be able to use the full functionality of the Site.

    For more information on the privacy practices of Google, please visit the Google Privacy & Terms Web page: https://policies.google.com/privacy?hl=en-CA.

  • Social media: The Company uses social media platforms that allow You to follow it and add it to Your contact list. The Company has access to the Web pages and/or profiles according to the chosen settings, as described in the privacy policies and terms of use applicable to these platforms. The Company also receives notification of and access to links and/or other publications in which it is identified. You should review the privacy settings applicable to its accounts/pages to validate the information to which its contacts have access and limit such access, if necessary.
2.3 Use of Personal information

The Company uses Personal information only for the purposes described in section 2.1 or section 2.2, as applicable, or as permitted or required by law or with Your consent.

3. SHARING OF COLLECTED PERSONAL INFORMATION

The Company does not sell or otherwise market Personal information. In addition, Personal information is not shared or disclosed to third parties or used for purposes other than those: (i) described in this policy; (ii) required or permitted by law; or (iii) authorized by the individuals concerned.

  • Site: Personal information may be shared with Authorized subcontractors who assist the Company in operating the Site. Disclosure will be limited to Authorized subcontractors who have a need to know and who are bound by confidentiality undertakings, and will take place in compliance with applicable laws.
  • Other: Personal information may be disclosed by the Company acting reasonably, if it believes that disclosure is: (i) necessary to comply with applicable laws, including a legal procedure or a governmental request; (ii) necessary to protect its rights; or (iii) otherwise permitted or required by law.

4. SECURITY MEASURES IN PLACE

4.1 Security

The Company has implemented various measures to ensure the protection of Personal information, which are reasonable in light of, among other things, the sensitivity of the information, the purpose for which it is to be used, its quantity, distribution and medium. These measures include the following:

  • Limited collection and processing: The Company does not require Personal information to be provided in order to access and use the Site, and only processes Personal information provided for the purposes for which it was provided (subject to applicable law), and the Company does not collect or process Personal information other than as described in this policy or as permitted or required by law.
  • Limited access: Subject to applicable laws, access to any Personal information is granted only to the employees and representatives of the Company (and, where applicable, Authorized subcontractors) with a need to know, following the implementation of appropriate measures, and in accordance with applicable laws.
  • Authorized subcontractors: Authorized subcontractors are required to ensure the protection of Personal information to which they have access in the performance of their duties, and to comply with applicable laws.
  • Privacy impact assessment: Privacy impact assessments are performed when required by law.
  • Security in transit: If Personal information is communicated, then an HTTPS or reCAPTCHA protocol is used to transfer the information, and the Secure Sockets Layer (SSL) technology protects Personal information through server authentication and data encryption. Activation of this technology can be confirmed by looking at: (i) the browser bar, which will then display, depending on the browser, a padlock to the left of the website address (URL); and (ii) the URL or browser address bar, in which the first characters should change from “http” to “https”.
  • Secure data center: The Site is hosted on a secure and private platform provided by a reputable IT provider.
  • Confidentiality incident: If the Company has reason to believe that a confidentiality incident involving Personal information has occurred, then the Company will take reasonable steps to reduce the risk of injury and avoid further incidents. If the incident presents a risk of serious injury, the Company will notify the Commission d’accès à l’information and the persons concerned. The Company may also notify any person likely to reduce this risk (by communicating only the necessary Personal information). Finally, the Company will comply with all other legal requirements.
4.2 Limitations

Notwithstanding the foregoing, all Users must bear in mind that ALL TECHNOLOGY IS NEVER INFAILABLE OR FULLY PROTECTED AGAINST IMPREVISIBLE EVENTS, CYBERATTACKS (AND OTHER ILLEGAL ACTS) OR FAILURES, AND USERS MUST BE AWARE THAT THERE IS A RISK ASSOCIATED WITH ANY TRANSMISSION (INCLUDING ELECTRONIC TRANSMISSION) OF DATA. THEREFORE, THE COMPANY CANNOT GUARANTEE THAT SUCH DATA (INCLUDING PERSONAL INFORMATION) WILL NEVER BE INTERCEPTED OR SUBJECT TO OTHER INCIDENTS. FURTHERMORE, EVENTS AFFECTING DEVICES AND SYSTEMS (INCLUDING THOSE LEADING TO THEIR ACCESS AND CONTROL) MAY OCCUR, AND UNWANTED COMMUNICATIONS AND INVITATIONS MAY BE RECEIVED. IF USERS RECEIVE ANY COMMUNICATION THAT APPEARS TO BE FROM THE COMPANY REQUESTING FINANCIAL OR OTHER PERSONAL INFORMATION, THEN SUCH USERS SHOULD REFRAIN FROM RESPONDING TO SUCH COMMUNICATION. THE COMPANY WILL NEVER REQUEST FINANCIAL OR OTHER INFORMATION IN THIS MANNER. USERS WHO HAVE PROVIDED PERSONAL INFORMATION IN RESPONSE TO A SUSPICIOUS COMMUNICATION, POP-UP OR WEBSITE CLAIMING TO BE AFFILIATED WITH THE COMPANY, OR WHO HAVE EXPERIENCED ANY OF THE EVENTS DESCRIBED ABOVE, SHOULD CONTACT THE COMPANY IMMEDIATELY.
It is also the responsibility of each individual to take reasonable steps to protect his or her Personal information.

5. RETENTION OF PERSONAL INFORMATION

Subject to applicable laws, the Company will retain and store Personal information for uses and disclosures consistent with this privacy policy for as long as necessary to fulfill the purposes described herein. To this end, the Company may retain and store Personal information after the specific purposes for which it was collected have been fulfilled if reasonably necessary: (i) to comply with applicable laws or to prevent violations; (ii) to resolve disputes; and (iii) to ensure the implementation of this privacy policy. When such information is no longer required, it will be deleted or retained on aggregated and anonymized basis.

6. THIRD-PARTY WEBSITES

The Site may contain hyperlinks to third-party websites. The Company is not the owner of these sites, is not responsible for them and does not control the content or functionality of these third-party websites. Accordingly, the Company assumes no responsibility for such sites. You should consult the privacy policies of these other websites before using them.

7. RIGHTS AND COMMUNICATION WITH THE COMPANY

7.1 Users’ rights

Subject to applicable laws, the Company will confirm the existence of any Personal information it holds about You following receipt of Your request to this effect, and will provide You with access to such Personal information (e.g., by allowing You to take a copy). You may make requests for correction or exercise any other rights, if applicable, by contacting the Company and complying with applicable legal requirements.
Before processing a request, the Company may ask for information to confirm Your identity.
In some cases, laws may permit or require the Company to refuse a request. Similarly, information will be inaccessible once it has been destroyed in accordance with the Company’s practices (see section 5). If the Company is unable to comply with a request, it will inform You of the reasons why, subject to any applicable legal restrictions.

7.2 Communications with the Company

You can contact the Company for:

  • Any questions, comments and requests: Contact details for the Privacy Officer are available here. Requests will be processed promptly and within the applicable legal time limits. You may refuse or withdraw Your consent to the collection or other processing of Personal information, or request its deletion at any time (subject to reasonable notice) and subject to any legal requirements.
  • Any complaint: Contact details for the Privacy Officer are available here. You must indicate Your name, the type of complaint and any details deemed relevant to the complaint. The Privacy Officer will then investigate the complaint. If necessary, the Privacy Officer will contact You to obtain any further information required. Following the investigation, You will be notified of the results of the investigation. You may also contact the Commission d’accès à l’information; in this case, the complaint must be made in writing in accordance with the applicable process (see the information available here).
  • Unsubscribe from emails: This can be done at any time by using the contact details available here, or by clicking on the unsubscribe mechanism at the bottom of each email or by replying to an email received with the word “Stop” or “Unsubscribe”.

8. OTHER

8.1 Modifications

This policy may be revised from time to time. Such changes will be made available in the manner prescribed by law. If You do not agree to such changes, You must cease accessing and using the Site before such changes take effect; thereafter, all access and use shall constitute acceptance of such changes.

8.2 Severability

If any provision is in conflict with any law or is unenforceable, then such provision shall be severable from the remaining provisions, and deemed rewritten so as to be valid and enforceable while respecting, to the greatest extent possible, its original purpose.

8.3 Force majeure

The Company shall not be liable for any loss caused by a situation of force majeure.

8.4 Applicable laws

This policy is governed by the laws in force in Quebec, to the exclusion of any principle or rule that may lead to the application of foreign laws. Any dispute that cannot be resolved by direct negotiation in good faith shall be submitted to the courts of the province of Quebec, which shall have exclusive jurisdiction to settle such dispute.

Last modification : June 6, 2024
Approved by the Privacy Officer

You may also refer to the Personal Information Governance summary.